PagerDuty + Elastic: Building Intelligent Operations with MCP, AI Agents, and Incident Automation

Join us the night before AWS Summit DC begins, for a meetup hosted by PagerDuty and Elastic! Agenda

5:30 PM: Doors open; say hi, grab a seat, and eat some food 6 PM: Beyond the Alert: Scaling Incident Response with Elastic, PagerDuty, and MCP, by Nick Worthington, Senior Solutions Consultant at PagerDuty 6:30 PM: Q&A with Nick

6:40 PM Observability AI Agents - Behind the Scenes, by Josh Phifer, Principal Solutions Architect at Elastic

7:10 PM: Q&A with Josh

7:20-7:30 PM: Networking & refreshments

Parking: The building’s parking garage is operated by Colonial Parking and is located off N. Randolph Street Book a spot on SpotHero A Metro Station is located across the street Talk Abstracts:

Beyond the Alert: Scaling Incident Response with Elastic, PagerDuty, and MCP

In this session, we will dive into the next generation of the Elastic and PagerDuty integration. Discover how to leverage Model Context Protocol (MCP) and advanced automation workflows to ingest telemetry, contextualize alerts, and trigger automated remediations. Learn how to reduce MTTR and eliminate alert fatigue, turning your incident management framework into a scalable operation. Speaker: Nick Worthington, Senior Solutions Consultant (PagerDuty) Observability AI Agents - Behind the Scenes In the age of AI, nearly every observability platform offers some form of intelligent assistance — from automated root cause analysis and incident triage to query generation and dashboard creation. Yet for most users, these AI agents remain black boxes: powerful, but opaque. What principles guide their design? How do they reason over telemetry data? And what if you need to customize, extend, or build agents tailored to your organization’s workflows? In this talk, we’ll peel back the curtain on observability AI agents. We’ll explore the reasoning strategies, and orchestration tools that power them. Finally, we’ll dive into how Elastic’s AgentBuilder and Workflow ecosystem enable teams to move beyond out-of-the-box automation - empowering you to shape and build the agent experience your operations demand.

Speaker: Josh Phifer, Principal Solutions Architect (Elastic) Who Is This For? Engineering & DevOps Leaders Site Reliability Engineers (SREs) & DevOps Engineers System Administrators & Admins About Your Hosts:

PagerDuty is a incident management and real-time operations platform powered by AI designed to help teams detect, respond to, and resolve critical issues faster. For developers, PagerDuty streamlines on-call management, automates alerting, and integrates seamlessly with popular tools like Slack, GitHub, and AWS. Whether you’re building, deploying, or maintaining services, PagerDuty empowers engineering teams to minimize downtime, collaborate efficiently, and deliver reliable digital experiences. Learn more at https://www.pagerduty.com/

Elastic, the Search AI Company, integrates its expertise in search technology with artificial intelligence to help everyone transform data into answers, actions, and outcomes. Elastic's Search AI Platform — the foundation for its search, observability, and security solutions — is used by more than 50% of the Fortune 500. Learn more at: https://www.elastic.co/